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(Senior) Support Engineer - Java Software - English only - Open for European candidates

Deze vacature werd reeds ingevuld...

For our customer, global market leader in Belgium, we are urgently looking for a (Senior) Support Engineer - Java Software.
Candidates need to be fluent in English.  European candidates are welcome to apply.

Tasks and Responsibilities

  • Managing all communication with customers and partners;
  • Assessing if support tickets are feature requests or product bugs;
  • Resolving support tickets;
  • Replicating bugs;
  • Coordinating and tracking the escalation of tickets;
  • Maintaining a record of all communication and actions;
  • Contributing frequently answered questions to the knowledge base.
  • Participating in responding to Collibra community questions and discussions.
  • Assisting with quality assurance testing for new product releases.


  • Bachelor or University degree;
  • 2-5 years of experience (Medior role) and 5-8 years experience (Senior role) as a Support Engineer or in a related role;
  • Technical expertise with relational databases, Java based web applications, workflows and/or enterprise service buses (ESB);
  • Experience in Java and are familiar with REST API;
  • Experience in a Support/Help Desk environment (ticket tracking, documentation);
  • Extensive knowledge of common IT infrastructure components and previous experience with a multi-tiered enterprise application;
  • Comfortable with shifting hours to cover international customers when needed;
  • Fluent in English;



  • Challenging position at market leader, working on top products;
  • Personal development and opportunities to visit conferences world-wide;
  • Great salary package;
  • Group & health insurance;
  • Company car & fuel card;
  • Net allowance;
  • Mealvouchers;
  • Eco-cheques.

Please send your resume and motivation to

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